Frequently Asked Questions
Please read our FAQ before sending us a message.
You can either fill in your details on our Contact Form or you can email us directly at firstname.lastname@example.org. We will do our best to get back to you on the same working day. Should you be inquiring about your purchase or online order, you can still contact us at the same email address. Do quote us your Invoice Number in your email to us..
Creating an account allows yourself and us to store your addresses for the future, track the status of your order, view your order history, create product alerts, wish lists, and be the first in line to any of our events and sales items but more importantly allow you to have a direct access to us in all matters pertaining to your purchases. We don’t store your credit card details as we don’t use a store card function on our site, therefore your card information is never stored within our site.
Your order will be shipped directly from us within 2 business days, or on the next business day for orders made over the weekend or public holidays, unless it is pre-order or custom order.
To track your order, please check the shipping confirmation email sent by us. We will do our best to inform you of your shipping status at every step of the way. Alternatively, you can also email us to check on its status.
We accept the following payment methods through PayPal: Visa MasterCard You can also directly transfer the amount through our bank. Contact us for more details about this. Please note that while we endeavor to have all of the following payment methods available at all times, this cannot be guaranteed. Please review the payment methods available at the checkout for a complete list of options available to you at the time of purchase.
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